Full details of your privacy policy and data protection on the l98 platform

1Introduction

Welcome to the l98 gaming platform. This Privacy Policy explains how l98 collects, uses, protects, and under what circumstances may share your personal information with third parties.

By using l98's website, mobile app, or any of our services, you are considered to have accepted this Privacy Policy. Please read it carefully before using the platform.

We believe transparency is the foundation of trust. l98 will always keep you informed about exactly how your data is being used. Protecting your privacy is not just a legal obligation for us — it is an ethical responsibility.

2What Information We Collect

L98 only collects information that is necessary to provide services, ensure security, and meet legal obligations. We do not collect any excessive or unnecessary data.

The information you voluntarily provide at registration is our primary data source. Additionally, certain technical information is collected automatically while you use the platform, which is necessary to ensure system security and functionality.

3How Your Information Is Used

L98 uses collected information only for specific purposes. Here is how we use your personal data:

• Registering, verifying, and managing your account.
• Processing deposits, withdrawals, and all other financial transactions.
• Conducting KYC (Know Your Customer) processes to prevent money laundering and fraud.
• Providing customer support services and resolving complaints.
• Improving platform services, games, and the overall user experience.
• Monitoring usage patterns to ensure responsible gaming.
• Keeping you informed about relevant promotions and offers, where you have given consent.
• Fulfilling legal obligations and meeting regulatory requirements.

4Cookie Policy

L98's website and app use cookies and similar technologies. Cookies are small text files stored in your browser or device that help improve your experience on the platform.

• Essential Cookies: Login sessions and security tokens are essential — the platform cannot function without them.
• Functional Cookies: Helps remember your language preferences and game settings.
• Analytics Cookies: Helps track how often pages are visited and where issues occur.
• Marketing Cookies: Used only with your consent; helps display relevant offers tailored to you.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause some platform features to not function correctly.

5Who Your Information Is Shared With

L98 does not sell your data to third parties. However, limited information may be shared in specific circumstances to deliver our services and meet legal obligations:

• Payment Processor: Financial information required to process deposits and withdrawals is shared with payment gateways such as bKash, Nagad, and Rocket.
• Identity Verification Service: Identity information may be verified with authorised third parties to complete the KYC process.
• Game Provider: When you play certain games, necessary session data may be shared with the technology provider for that game.
• Legal Authorities: Information may be disclosed in response to a court order or a lawful request from a regulatory authority.
• AML/CTF Organisation: In compliance with international regulations on anti-money laundering and counter-terrorism financing, reports may be submitted to the relevant authorities.

6Data Protection Measures

L98 follows the highest industry standards to protect your data. Our security framework includes the following measures:

• TLS 1.3 encryption is applied to all data transmissions.
• All stored data is protected with AES-256 encryption.
• Regular third-party security audits are conducted.
• Strict access controls — only authorized personnel can view the information they need.
• Suspicious logins and account activity are automatically detected and blocked.
• Data backups are stored on separate, secure servers.

That said, no transmission over the internet can be guaranteed to be completely secure. We strongly encourage you to use a strong password for your account and never share it with anyone.

7Data Retention Period

L98 does not retain your data longer than necessary. Retention periods vary depending on the type of information:

• Account Information: For the duration of account activity and a minimum of 5 years after closure (as required by law).
• Transaction Records: 5 to 7 years in accordance with financial regulatory requirements.
• KYC Documents: Up to 5 years after account closure.
• Gaming Log: Automatically deleted after 18 months.
• Cookie Data: At the end of your session or after a maximum of 12 months.
• Support Contact: Up to 2 years after the issue is resolved.

Once the retention period expires, data is securely deleted or anonymized so that it can no longer be used to identify you in any way.

8Your Rights

As a member of the l98 platform, you have several important rights regarding your personal data:

9Child Protection

L98 is an adult gaming platform. We strictly do not serve anyone under the age of 18 or knowingly collect any personal information from minors.

• Age is verified at the time of registration, and accounts cannot be created by anyone under 18.
• Proof of age is mandatory as part of the KYC process.
• Any account found to belong to a minor is immediately suspended and all associated data is deleted.
• Parents or guardians can contact us to report any suspicious activity.

10Privacy Policy Updates

L98 may update this Privacy Policy at any time as needed. When significant changes are made, we will:

• We will notify you of any changes to your registered email address.
• We will post a notice on the platform's homepage.
• We will update the "Last Updated" date at the top of this policy.

Continued use of l98 after any changes have been made will be considered acceptance of the updated policy. We recommend reviewing this page regularly.

11Contact Us

If you have any questions, complaints, or data requests regarding our Privacy Policy, please get in touch. Our data protection team is always ready to assist you.

We aim to respond to all privacy-related requests within a maximum of 30 working days. If a matter is complex and requires more time, we will inform you in advance.